Effective Date: February 7, 2026
Welcome to Simple Daily Store! We are committed to delivering your purchases in a timely and reliable manner. Please review this Shipping Policy carefully to understand our shipping methods, costs, and delivery estimates for orders placed on our website www.simpledailystore.com. By placing an order, you agree to the terms outlined below.
1. Processing Time & Order Verification
- Order Processing: All orders are processed within 1-3 business days (Monday through Friday, excluding weekends and Canadian national holidays) after payment confirmation is received.
- Order Verification: For your security and to prevent fraud, we may need to verify certain details with you regarding your order or payment method before processing. This could slightly extend the processing time. We will contact you via the email or phone number provided during checkout if verification is required.
- Item Availability: Most items on our site are in stock. If an unexpected stock issue affects your order, you will be notified immediately with options for a replacement, wait, or a full refund for the out-of-stock item.
2. Shipping Methods, Rates & Delivery Estimates
We offer several shipping options through our carrier partners (such as Canada Post, UPS, and other regional couriers). The shipping cost for your order is calculated at checkout based on your delivery address, package weight, dimensions, and the selected service level.
Domestic Shipping (within Canada):
- Standard Shipping (5-10 Business Days): Our economy service for parcels. Rates start from CAD $9.99.
- Expedited Shipping (3-7 Business Days): Faster delivery for most destinations. Rates start from CAD $14.99.
- Express Shipping (1-3 Business Days): Our fastest domestic service. Rates start from CAD $24.99.
- Free Shipping: Enjoy FREE Standard Shipping on all orders over CAD $75 before taxes.
International Shipping (Outside Canada):
We ship to select countries. International shipping rates and estimated delivery times are calculated at checkout based on the destination. International shipping is not eligible for free shipping promotions. Delivery times can vary widely (10-30 business days) depending on the destination country and customs clearance processes.
Please note: All delivery estimates are in business days and begin from the date your order is shipped, not from the date the order is placed. Delays may occasionally occur due to weather, carrier issues, customs processing (for international orders), or other factors beyond our control.
3. Shipping Restrictions
- PO Box Addresses: We can ship to Canadian PO Box addresses via Canada Post. International PO Box deliveries are subject to the local postal service’s capabilities.
- Remote or Restricted Areas: Deliveries to remote, rural, or military locations may have limited service options and longer delivery times. Additional surcharges may apply.
- Hazardous Materials & Prohibited Items: We do not ship hazardous materials, flammable goods, or any items prohibited by law via our standard couriers.
4. Order Tracking
Once your order is processed and handed to the shipping carrier, you will receive a shipping confirmation email that includes your tracking number and a link to monitor your package’s journey. You can also log into your account on our website to view the latest tracking information. Please allow up to 24 hours for the tracking information to become active after you receive the notification.
5. Delivery & Receipt of Goods
- Delivery Address: Ensure the shipping address you provide is complete and accurate. We cannot be held responsible for delays or losses due to incorrect addresses. If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipment.
- Unattended Delivery: For domestic deliveries, packages are typically left at the door if it is safe to do so. The carrier may require a signature for high-value items or in certain areas.
- International Customers: You are the importer of record and are responsible for all customs duties, taxes (e.g., VAT, GST), and brokerage fees levied by your country’s customs authorities. These fees are not included in the item price or shipping cost. Please contact your local customs office for more information on potential charges.
6. Shipping Delays & Lost/Stolen Packages
While we strive to meet all estimated delivery times, occasional delays happen. Our estimates are not guaranteed.
- Carrier Delays: If a carrier experiences widespread delays (e.g., due to weather or peak seasons), we will communicate updates via our website’s announcement banner.
- Lost or Stolen Packages: If your tracking shows “Delivered” but you have not received the package, first check with neighbors, household members, and secure locations around your property. If the package remains missing, please contact the carrier directly using your tracking number. If the carrier confirms the package is lost, or if tracking shows no movement for an extended period beyond the delivery estimate, please contact our Customer Service Team within 14 days of the estimated delivery date. We will work with the carrier to initiate a trace and resolve the issue, which may include reshipping the item or providing a refund.
7. Returns & Shipping
For detailed information on our return procedures, please refer to our Refund and Returns Policy. Please note: Original shipping fees are non-refundable. If you return an item, you are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong or defective item shipped). Refunds will be processed upon receipt and inspection of the returned item.
8. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting the revised policy on our website with the updated “Effective Date.” Your continued use of the site after such changes constitutes your acceptance of the new terms.
9. Contact Us
If you have any questions about shipping your order, or need to update an address before it has shipped, please contact us at:
- Email: jejunofy@simpledailystore.com
- Phone: +1 902-448-2453 (Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Atlantic Time)
- Mailing Address:
Simple Daily Store
Customer Service – Shipping Inquiries
109 MacDonald Point Rd
Seabright, NS B3Z 2Y2
Canada - Website: www.simpledailystore.com
Thank you for shopping at Simple Daily Store – Your one-stop shop for daily essentials!